FREQUENTLY ASKED QUESTIONS

LOCATION

We don’t have a designated parking lot, but there is plenty of free parking in downtown Somerset.

See the highlighted areas below.

Google Map with parking areas highlighted

Yes! You can find some fantastic recommendations on the City of Somerset Website.

The Lake Cumberland Tourism website has a list of nearby hotels, motels, and rentals in and around Somerset.

venue and tickets

You can purchase tickets directly from each event’s page on our website. View our upcoming events here.

We’re sorry, but all ticket sales are final. Review our refund policy for canceled/postponed events below.

Cancelled Events

If an event is canceled, no action is required to obtain a refund. We’ll issue a refund to the original method of payment (minus Eventbrite fees) used at time of purchase once funds are received from the Event Organizer.

RESCHEDULED / POSTPONED EVENTS

If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required.

If you have tickets to an event promoted by The Virginia that has been postponed for more than 60 days and no rescheduled dates have been announced, a 30-day window for refunds will open at that time. Otherwise, all sales are final unless otherwise determined by The Virginia management. Ticket holders will receive an email notifying them if there is a refund option available.

Most of our shows are general admission standing room only, unless otherwise noted for a specific event. We do have a lounge area in our venue with some seating and tables available, first come first serve.

We have an ADA designated seating area. We want everyone to be comfortable, so please let us know what you need upon arrival.

The Virginia offers water, soft drinks and alcoholic beverages during the show, starting one hour before the show starts. No outside food or drink is permitted.

Yes. If you leave the venue, you must re-enter with an appropriate wristband or stamp and you are subject to being rechecked.

Yes. Anyone drinking alcohol must be 21+ with a valid ID. There are no exceptions. Military IDs and Passports are also valid forms of identification.

Please refer to your event’s details on eventbrite.com for any applicable age restrictions.

We do not have a coat check. Attendees are responsible for any personal items brought on-site.

Any items left after an event will be kept in the manager’s office. Please email thevirginiaky@gmail.com for missing items.

The photo and video policy varies for each event, depending on the artist or performer’s preference. Please check the event on eventbrite.com for more details.

All ticket sales are online only through Eventbrite with credit or debit card. Concession and bar sales are cash, credit/debit or mobile pay.

Yes! Check out our Venue Rental page for more information.

Bags are subject to search upon entry. We allow clear plastic, vinyl or PVC tote bags no larger than 12″ x 6″ X 12″ and/or small clutch bags no larger than 4.5″ x 6.5″.

If you feel sick, stay home. Symptoms of Covid-19 include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. Please review the event details related to COVID policies on Eventbrite for your event.

No smoking or vaping inside The Virginia.

No. The Virginia is a weapons-free facility. No guns, knives or other deadly weapons are allowed in the venue.

LET'S STAY IN TOUCH

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Contact us

Have a question or comment?

214. E. Mt Vernon Street
Somerset, KY 42501
606-679-6366