FREQUENTLY ASKED QUESTIONS

Location

WHERE CAN I PARK?

We don’t have a designated parking lot, but there is plenty of free parking in downtown Somerset. See the highlighted areas below.

Google Map with parking areas highlighted

ARE THERE ANY NEARBY RESTAURANTS or BARS?

Yes! You can find some fantastic recommendations here.

WHAT DOES LODGING LOOK LIKE?

Here is a list of nearby hotels and motels in Somerset.

VENUE AND TICKETS

How can I purchase tickets?

You can purchase tickets directly from each event’s page on our website. View our upcoming events here.

Can I get a refund?

We’re sorry, but all sales are final. Review our refund policy for canceled/postponed events below.

CANCELED EVENTS

If an event is canceled, no action is required to obtain a refund. We’ll issue a refund to the original method of payment (minus Eventbrite fees) used at time of purchase once funds are received from the Event Organizer.

RESCHEDULED / POSTPONED EVENTS

If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required.

If you have tickets to an event promoted by The Virginia that has been postponed for more than 60 days and no rescheduled dates have been announced, a 30-day window for refunds will open at that time. Otherwise, all sales are final unless otherwise determined by The Virginia management. Ticket holders will receive an email notifying them if there is a refund option available.

Is there seating in the venue?

Most of our shows are general admission standing room only, unless otherwise noted for a specific event. We do have a lounge area in our venue with some seating and tables available, first come first serve.

Is the venue ADA compliant?

We have an ADA designated seating area. We want everyone to be comfortable, so please let us know what you need upon arrival.

Are there food and beverages available for purchase during the show?

The Virginia offers water, soft drinks and alcoholic beverages during the show, starting one hour before the show starts. No outside food or drink is permitted.

Do you allow re-entry?

Yes. If you leave the venue, you must re-enter with an appropriate wristband or stamp and you are subject to being rechecked.

Do I need a photo ID?

Yes. Anyone drinking alcohol must be 21+ with a valid ID. There are no exceptions. Military IDs and Passports are also valid forms of identification.

Are there age requirements?

Please refer to your event’s details on eventbrite.com for any applicable age restrictions.

Is there a coat check?

We do not have a coat check. Attendees are responsible for any personal items brought on-site.

I think I left something at the theater. Is there a lost and found?

Any items left after an event will be kept in the manager’s office. Please email [email protected] for missing items.

Can I take pictures or videos during the show?

The photo and video policy varies for each event, depending on the artist or performer’s preference. Please check the event on eventbrite.com for more details.

What form of payment do you accept?

All ticket sales are online only through Eventbrite with credit or debit card. Concession and bar sales are cash, credit/debit or mobile pay.

Can you rent The Virginia?

Yes! Check out our Venue Rental page for more information.

What’s the bag policy?

Bags are subject to search upon entry. We allow clear plastic, vinyl or PVC tote bags no larger than 12″ x 6″ X 12″ and/or small clutch bags no larger than 4.5″ x 6.5″.

What’s the COVID policy?

If you feel sick, stay home. Symptoms of Covid-19 include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea.  Please review the event details related to COVID policies on Eventbrite for your event.

What’s the smoking policy?

No smoking or vaping inside The Virginia.

I have a concealed carry permit. Can I bring my gun into the venue?

No. The Virginia is a weapons-free facility. No guns, knives or other deadly weapons are allowed in the venue.